Frequently Asked Questions
We guarantee 100% authentic Cuban Cigars and deliver worldwide. Exceptions apply with related laws that differ from Country to Country, therefore the client takes on the responsibility of knowing your local laws for the delivery of our product into their country.
Yes with the exception of USA
Yes, we offer different packaging to meet customer needs.
PLEASE NOTE**** if you place a cigar order which requires special packaging, then please email us or call us stating your order # and shipping preference. If not your order will be processed and delivered to our current method which is original sealed boxes.
No mention at all for your privacy as your charge will appear as CCEmporium and you will also receive an electronic receipt with all of our contact information.
We are a licensed retailer and wholesaler in the Cayman Islands and buy our cigars directly from Caribbean Cigars N.V. in Curacao who is the main distributor of Cuban Cigars for the entire Caribbean region and Central America.
If you place your order before 11 am, you will receive your package next day (US Only)
When your order is sent, you will be e-mailed a tracking number and courier website.
Yes, we do not store your credit card details on our server and all transactional information between yourself and our server are secured by our secure SSL connection in our checkout, ensuring their safety.
If, for any reason, you are not satisfied with our service or product, please e-mail us or call us immediately. Once we have received the original product in partial original packaging within 20 business days after date of delivery to you we will either refund or resend your order.